Program Support Assistant - Caregiver Support Program
The Program Support Assistant provides clerical and administrative support for the Caregiver Support Program (CSP) within the Care Management and Social Work Service at the Poplar Bluff VAMC. The PSA will provide a complete range of program support duties which includes customer service and coordination; data analysis and graphing, special Caregiver Support Program projects, Caregiver Support Events, and performance measures reporting. Duties include but are not limited to:
Communicates regularly with the Veterans and caregivers enrolled in the program; serves as the point of contact for the Caregiver Support Program and provides vital administrative program information to the caregivers, Veterans, VA approved providers, and other VA staff. Handles requests for information such as status of reports, suspense dates, etc. for matters requiring compliance and similar information on behalf of the CSP. Receives and screens all telephone calls and directs contact as appropriate. Responds to routine matters independently, and answers most questions using established business practices involving established policy or standard operating procedures. Maintains suspense files for CSP for matters requiring action. Serves as recorder to all CSP staff meetings or committees. Manages the Caregiver Support Program Fund Control Point (FCP). Develops and maintains financial spreadsheets, ensuring appropriate utilization of funds to prevent budget deficits. Maintains available recourses and makes recommendations regarding distribution and additional needs. Provides periodic budget reports to the Supervisory Social Worker, Service Chief, and program coordinators. Work Schedule:
Monday through Friday, 8:
00am to 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant - Caregiver Support Program/PD093460 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
provide full support of office administration including using automated systems to track program requirements using databases to capture information, produce reports, and provide accurate data validation, budget experience including tracking expenditures in automated systems and administration support to coordinate calendars, manage records control program, time and attendance responsibilities and provide management support. OR, Education:
As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Examples of creditable education for this position would be an MBA or MPA. (TRANSCRIPTS REQUIRED). OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the Bachelor's Degree level. You will be rated on the following Competencies for this position:
Administration and ManagementBudget AdministrationClericalData Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is primarily sedentary, performed in an office environment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Communicates regularly with the Veterans and caregivers enrolled in the program; serves as the point of contact for the Caregiver Support Program and provides vital administrative program information to the caregivers, Veterans, VA approved providers, and other VA staff. Handles requests for information such as status of reports, suspense dates, etc. for matters requiring compliance and similar information on behalf of the CSP. Receives and screens all telephone calls and directs contact as appropriate. Responds to routine matters independently, and answers most questions using established business practices involving established policy or standard operating procedures. Maintains suspense files for CSP for matters requiring action. Serves as recorder to all CSP staff meetings or committees. Manages the Caregiver Support Program Fund Control Point (FCP). Develops and maintains financial spreadsheets, ensuring appropriate utilization of funds to prevent budget deficits. Maintains available recourses and makes recommendations regarding distribution and additional needs. Provides periodic budget reports to the Supervisory Social Worker, Service Chief, and program coordinators. Work Schedule:
Monday through Friday, 8:
00am to 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant - Caregiver Support Program/PD093460 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
provide full support of office administration including using automated systems to track program requirements using databases to capture information, produce reports, and provide accurate data validation, budget experience including tracking expenditures in automated systems and administration support to coordinate calendars, manage records control program, time and attendance responsibilities and provide management support. OR, Education:
As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Examples of creditable education for this position would be an MBA or MPA. (TRANSCRIPTS REQUIRED). OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the Bachelor's Degree level. You will be rated on the following Competencies for this position:
Administration and ManagementBudget AdministrationClericalData Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is primarily sedentary, performed in an office environment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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